Privacy and Policy

EmailVex ("we," "our," or "us") is a sub-brand of VEX Media Group. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website emailvex.com and use our email marketing services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We collect information you provide directly to us when you create an account, contact us for support, subscribe to our services, or engage with our marketing campaigns. This includes your name, email address, phone number, company information, payment details, and any other information you choose to provide. We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other usage data through cookies and similar tracking technologies.

How We Use Your Information

We use the collected information to provide, maintain, and improve our email marketing and SMS marketing consulting services for DTC brands. This includes processing your requests, managing your account, delivering our services, and communicating with you about your account or our services. We analyze usage patterns and campaign performance to enhance our service offerings and provide you with more effective marketing solutions.

The data collected through Go High Level landing pages and forms enables us to create personalized email sequences, segment audiences effectively, track campaign performance metrics, and provide detailed analytics to our clients. Meta Pixel data helps us optimize our advertising campaigns, retarget website visitors with relevant content, and measure the effectiveness of our marketing efforts across Facebook and Instagram platforms. We also use your information to send you marketing communications about our services, industry insights, and promotional offers, but only if you have consented to receive such communications.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you, including Go High Level and Meta (Facebook), provided these parties agree to keep your information confidential and use it only for the purposes we specify.

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, and you will be notified of any such change in ownership or control.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure server environments, regular security assessments, and restricted access to personal information on a need-to-know basis. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our use of Go High Level and Meta Pixel is governed by their respective security protocols and privacy policies, and we ensure that these platforms meet our standards for data protection. We regularly review and update our security practices to address emerging threats and maintain the highest level of protection for your information.

Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. These technologies help us remember your preferences, provide personalized content, and improve our services. Meta Pixel specifically uses cookies to track your interactions with our website and connect your activity to your Facebook profile for advertising purposes.

You can control cookie settings through your browser preferences, but please note that disabling certain cookies may limit your ability to use some features of our website. For more information about how Meta Pixel works and your choices regarding targeted advertising, please visit Facebook's privacy policy and advertising preferences page.

Your Rights and Choices

You have the right to access, update, or delete your personal information at any time by contacting us at [email protected]. You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly. If you wish to opt out of Meta Pixel tracking, you can do so through Facebook's ad preferences settings or by using browser settings that block tracking cookies.

For residents of certain jurisdictions, including the European Union and California, you may have additional rights regarding your personal information, including the right to data portability, the right to restrict processing, and the right to object to processing for direct marketing purposes. We will respond to all legitimate requests within the timeframes required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, including Go High Level and Meta platforms, that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your information.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our servers and service providers are located. These countries may have different data protection laws than your country of residence. By using our services, you consent to the transfer of your information to these countries.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after any such changes constitutes your acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected]. We are committed to addressing your inquiries promptly and transparently.

VEX Media Group and EmailVex.com are dedicated to maintaining your trust through responsible data handling practices and transparent communication about how we collect, use, and protect your personal information in our mission to provide exceptional email marketing and SMS marketing consulting services for direct-to-consumer brands.